Q1: Where is your Factory located? How can I visit your company?
A1: Our factory is located in Hangzhou City, Zhejiang province of China.
From Shanghai, 1.5 hours by Train,30mins by intercity high-speed rail.
From Shenzhen, 11 hours by Train,2 hours by Aircraft
Worldwide customers are warmly welcome to visit Dtvane!
Q2: What’s your Quality Control policy?
A2: Quality is the most important. Dtvane team members always pay great attention to quality controlling from the very beginning to the end.
Inspections of each step will be done during the production process.
Q3: Can I get some Samples? Is it free?
A3: We are honored to offer you samples with best price,moreover,some products can be tested by remote for customers’ evaluation.
Q4: What is your Lead time and method of Transportation?
A4: All goods are in stock ,just need 100% QC testing and Aging before sending out.Usually it takes 1~7 working days after the full payment received.
Transportation by International Express like FedEx, UPS, DHL, TNT, EMS etc,takes 3-6 days from China to world.
Q5: Can you provide OEM service ? Is it free?
A5: We can provide OEM service by replacing your company logo on box as well as software interface.About charges,It depends,please contact sales with specific product model number.
Q6: What's your Payment method supported?
A6: We accept T/T bank transfer, Paypal, Western Union, MoneyGram ,Alibaba Trade Assurance,etc.
Q7:How can i order online(on alibaba website)? How can I pay?
Firstly,make sure you have an alibaba account registered with your frequency-used email address .
Then find the product you want to order.Click the button.Follow the steps alibaba guided or contact the supplier to start the order.
At last,after the order informations are confirmed by both buyer and seller,you can pay whether to the appointed Citibank account by bank transfer or by your credit card online.
Kindly inform the supplier you’ve paid the payment,and send the bank slip or screenshot,
so the supplier will prepare the goods in advance.As soon as the payment is arrived,the products will be sent out immediately.
Credit card: Takes 1~3 days for the payment to be received.
Citibank transfer: Takes 1~5 days for the payment to be received.