Q1: Where is your Factory located? How can I visit your company?
A1: Our factory is located in Hangzhou City, Zhejiang Province of China.
From Shanghai, 1.5 hours by Train, 30mins by intercity high-speed rail.
From Shenzhen, 11 hours by Train,2 hours by Aircraft
Worldwide customers are warmly welcome to visit Dtvane!
Q2: Can I get some Samples for testing? Is it free?
A2:We are honored to offer you samples,but samples will be charged because of it's high value. While to ensure the products are bought correctly and safely, customers are allowed to return the samples back to Dtvane with payment refund after 1 week's testing.
Q3: Can you provide OEM service as per our request? Is it free?
A3: With our professional & experienced design team, we can provide OEM service by replacing your company logo on chassis, software interface as well as carton. About charges,it depends, please contact sales with specific product model number. We are striving to make all services from us worth to pay.
Q4: What's your Quality Control policy?
A4: Quality is the most important. Dtvane QC department always pay great attention to quality controlling from the very beginning to the end.
Inspections of each step will be done during the production process.
Q5: What about your Warranty?
A5: All products has 5 years' warranty, we offer technical supports online/phone, repair services by our experienced after-sales specialist, free charge within warranty.
Service time: 9:00AM~23:59PM(GMT+8)
Q6: What is your Lead time and method of Shipment?
A6: All goods are in stock, just need 100% QC testing and Aging before sending out. Usually it takes 3~7 working days after the full payment received.
Note: 1: There will be a little delay at busy season.
2: Sometimes the hot-sales products will be out of stock.
Considering above reasons, sometimes it's better to take a reservation in order to secure your project schedule.
Transportation by International Express like FedEx, UPS, DHL, TNT, EMS etc, takes 3-6 days from China to world, we will choose the best way to you based on our history data, ensure the package will be received safely and smoothly.
Q7: What's your Payment method supported?
A7: We accept T/T bank transfer, Paypal(Credit Card), Western Union, MoneyGram ,Alibaba Trade Assurance,etc. All the payment methods are provided by DTVANE official documents.
Please tell us which payment method do you prefer or any other ways you like.
Q8: Can I order Online(on alibaba website)? How can I Pay?
A8:Firstly,make sure you have an alibaba account registered with your frequency-used email address.
Then find the product you want to order.Click the button.Follow the steps alibaba guided or contact the supplier to start the order.
At last,after the order informations are confirmed by both buyer and supplier,you can pay whether to the appointed Citibank account by Bank Transfer or by Credit Card online.
Kindly inform the supplier you've paid the payment,and send the bank slip or screenshot,
so the supplier will prepare goods in advance.As soon as the payment is arrived,the products will be sent out immediately.
Credit card: Takes 3~7 days for the payment to be received.
Citibank transfer: Takes 1~5 days for the payment to be received.
Note: It's very easy to place an order online, the most important of this part is: it's better contact supplier to confirm the specification of product you are going to order, especially the professional IPTV & Digital TV Broadcast Equipment.